FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order? To place an order, simply browse our website and add the desired items to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. After completing your purchase, you will receive an order confirmation email with details of your purchase.

2. What payment methods do you accept? We accept payment via credit/debit card (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are processed securely to protect your financial information.

3. How long will it take to receive my order? Delivery times vary depending on your location. Orders within Gauteng typically arrive within 3-5 business days, while orders outside of Gauteng may take 5-8 business days to arrive. Please note that delivery times are estimates and may be affected by factors beyond our control.

4. Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.

5. What is your return policy? We offer refunds on purchases within [X] days of the original purchase date, provided that the item is unused and in its original packaging. Please refer to our refund policy for more information on how to initiate a return.

6. Do you offer international shipping? At this time, we only offer shipping within [Your Country]. We do not currently offer international shipping.

7. Are your products cruelty-free? Yes, we are committed to offering cruelty-free products. Our hair products are not tested on animals.

8. Can I cancel or modify my order after it has been placed? Once an order has been placed, it cannot be modified or canceled. However, if you need to make any changes, please contact us as soon as possible, and we will do our best to accommodate your request.

9. Do you offer wholesale or bulk discounts? Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at [contact email or phone number] for more information on wholesale pricing and minimum order quantities.